What the first 30 days look like.

In week one, we map your devices, accounts, backups, internet connection, and the equipment that tends to be forgotten. We document what is working, what needs attention, and who currently has access.

You give us about an hour to walk through the business and answer questions. You get the map whether or not we work together.

During weeks one through three, monitoring, backups, and agreed security controls go into place. We work around normal business hours where a change could interrupt your team.

You review the written scope and sign off. From there, alerts come to us and we follow up when something needs your decision.

Support starts from day one. When something breaks, your team has one number to call. We fix what we can remotely and come onsite when being there matters.

Your part is to tell us what happened and who it affects. Weekends are available by appointment.

At the end of each month, you receive one plain-English page: what we saw, what we fixed, what comes next, and what it is likely to cost. The report keeps small issues from becoming surprise projects.

You read one page and tell us when a business priority has changed. We update the plan around it.